Privacy Policy

1. Who we are

The Social Signature is a sole trader digital marketing business operated by Bansri, based in the United Kingdom. We are the data controller for the personal information collected through this website.

If you have any questions about this policy or how we handle your data, please contact us at info@thesocialsignature.com.

2. What information we collect

We collect personal information that you voluntarily provide when you use our contact form. This may include:

• Full name
• Email address
• Phone number
• City or location
• Any information you include in your message

We do not collect any sensitive personal data, and we do not use cookies or tracking technologies on this website.

3. How we use your information

We use the information you provide solely to:

• Respond to your enquiry
• Discuss and provide the digital marketing services you have requested
• Send you information relevant to a potential or existing working relationship

We will never sell, rent, or share your personal data with third parties for marketing purposes.

4. Legal basis for processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data on the following legal bases:

• Legitimate interests — to respond to enquiries and manage potential client relationships.
• Contract — where we are discussing or providing services to you.
• Consent — where you have explicitly provided information to us by submitting our contact form.

5. How long we keep your data

We retain your personal information only for as long as necessary to fulfil the purposes it was collected for, or as required by law. Enquiries that do not lead to a working relationship will be deleted within 12 months. Client records are retained for up to 6 years in line with HMRC requirements.

6. Third-party services

This website is hosted on Netlify, which processes form submissions on our behalf. Netlify acts as a data processor and is bound by its own privacy policy and GDPR-compliant data processing agreements. You can read Netlify's privacy policy at netlify.com/privacy.

We do not use Google Analytics, Facebook Pixel, or any other third-party tracking tools.

7. Your rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct any inaccurate information.
• Erasure — request that we delete your personal data.
• Restriction — ask us to limit how we use your data.
• Objection — object to our processing of your data.
• Portability — request your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at info@thesocialsignature.com. We will respond within 30 days.

8. Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority.

ICO website: ico.org.uk  |  Helpline: 0303 123 1113

9. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.